Refund policy
Refunds and returns
We stand behind our prints. Every piece is made to order, so we accept returns only where an item arrives damaged or defective, or is not the item you ordered. We do not accept returns or exchanges for change of mind.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.
Where we ship
We ship within Australia only.
Reporting a damaged, defective or incorrect item
Please inspect your order on arrival. Contact us within 14 days of delivery at matt@matthewphilip.com with photos of the damage or details of the error.
What happens next
Once we have verified the fault, we will confirm the outcome by email. Where the failure is major, you may choose between a refund and a replacement print. For other faults we will send a replacement. If a return is required, we will provide the return address at that point.
Refunds are processed to your original payment method within 10 business days of approval. Your bank or card provider may take additional time to post it.
Exchanges
We do not offer exchanges. Where an item is faulty, the remedies above apply.