Shipping Policy (United States)

This policy applies to orders shipped to an address in the United States. Orders shipped within Australia are covered by our Australian shipping policy.

Printed and shipped within the United States

Orders placed for delivery in the United States are printed and dispatched inside the United States. Your order does not travel from Australia, which means there are no customs procedures, import duties or brokerage fees to pay on delivery.

Shipping cost

Standard shipping within the United States is free. Any shipping cost is always shown at checkout before you pay.

Processing time

Every print is made to order, so nothing is sitting on a shelf waiting. Orders are printed within 2 to 8 business days depending on the size and finish you choose, and are dispatched as soon as they are ready.

You will receive a confirmation email with tracking details the moment your order ships.

Delivery time

Delivery estimates are shown at checkout and confirmed in your shipping notification. Transit time is additional to the processing time above.

Tracking your order

Once your order ships you will receive an email containing a tracking number. Use it to follow your parcel through to delivery. If tracking has not updated for several days, contact us and we will chase it with the carrier.

Sales tax

Any state or local sales tax that applies to your order is calculated and displayed at checkout. There is nothing further to pay on delivery.

If we cannot ship on time

If for any reason we cannot dispatch your order within the time stated at the point of sale, we will contact you to explain the delay. You may then choose to wait for the revised date or cancel your order for a full refund.

Damaged in transit

Please inspect your order as soon as it arrives. If a print has been damaged in transit, email matt@matthewphilip.com within 14 days of delivery with photographs of the damage and the packaging. We will arrange a replacement or a refund. See our United States refund and returns policy for the full process.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing checkout. We cannot change an address once a print has entered production. Parcels returned to us because of an incorrect or incomplete address can be reshipped, and we will contact you about any additional cost before doing so.

Undeliverable or unclaimed parcels

If a parcel is returned to us as unclaimed or refused, we will contact you to arrange redelivery. We cannot refund an order that was delivered successfully to the address you supplied.

Questions

For anything to do with shipping, tracking or delivery, email matt@matthewphilip.com and I will get back to you personally.